Salon Policies

We constantly strive to meet the needs of our clients and provide as much availability as we can. We understand that our clients lead busy lifestyles which can change, sometimes with little notice. So, in order to fulfil everyone's needs, we have some reasonable terms which clients agree to adhere to when booking with Eternal Glow Beauty.

Cancellations / Appointment Changes

We ask for cancellations or changes to appointments to be made at least 48 hours in advance. Failure to adhere to this may result in future appointments requiring pre-payment.

We will take into account exceptional circumstances, however this to be at the discretion of Eternal Glow Beauty.

Deposits and Pre-Payments

Due to the long duration of some appointments, we may request a deposit of up to 50% of the appointment value to secure a booking. This will usually be requested on bookings of over an hour or more and/or bookings amounting to over £40. We offer the ability to pay via a secure link through Faces Consent, Bank Transfer or in person at the salon.

A deposit is refundable in the event a client cancels/changes their appointment giving at least 48 hours notice. Deposits for bookings which are either cancelled with less than 48 hours' notice or where the client does not show for their appointment are non-refundable in any circumstance.

Late Arrivals

We will always try to accommodate our clients as best we can and we understand that sometimes things can happen in the day that can make clients run late. However, due to our busy diary and to minimise the impact on other clients, we may not be able to fulfil an appointment if a client is 10 minutes late, or more. We ask that clients use reasonable endeavour to let us know as soon possible if they are running late as we may be able to delay the appointment. This is subject to availability and cannot be guaranteed.

If a client arrives late the treatment time may be cut down but full payment will still be required. This is due to the time that has been allocated for that appointment as another client could have been offered that availability. This will also affect any deposit that has been paid as these are non-refundable.

No-Shows

A "no-show" is where a client does not turn up for a pre-booked appointment and does not contact the salon to cancel in advance. In the event of a no-show we will contact the client to arrange payment for the loss of income incurred as the appointment could have been booked by another client.

Clients with previous no-shows will usually be required to make full pre-payment for future appointments.

Failure to pay the costs of missed appointment(s) or regular missed appointments may result in future bookings being declined/cancelled.

Treatment Packages

Packages of treatments are non-refundable, but may be transferrable or redeemable for credit for use against other treatments.

Skin/Patch Tests

Some of the treatments we offer require a skin/patch test a minimum of 24 hours in advance of an appointment. These are required on all treatments which involve tinting and lash extensions. All treatments which require a skin/patch test are advertised as such. Failure to attend a skin/patch test will require treatments to be either rescheduled or cancelled. This is for insurance purposes and client safety.

If a client has not had a treatment which requires a patch test for 6 months or more, we will require them to come for a new skin/patch test. Where a client fails to attend a patch test for an appointment where a deposit has been paid, the deposit will be non-refundable. A new deposit may be required to book another appointment.

Gift Vouchers

To redeem a gift voucher, a code must either be printed or displayed on phone. Gift vouchers are valid for 12 months from date of purchase. Eternal Glow Beauty is not responsible for lost, stolen or expired vouchers.

Gift vouchers are non-refundable, non-transferrable and cannot be exchanged for cash.